WORKING AT CAPE GRACE
At Cape Grace, we place a great deal of importance on welcoming new members of our family. When recruiting, our philosophy is to employ individuals with values and attributes that mirror the hotel's, and in this way we feel that our staff experience a sense of place from day one. In addition to skills, we also look for authenticity and a passion towards genuine service.
As staff are our most important asset, we place a great deal of emphasis and commitment on their growth and development. Cape Grace prides itself on its exceptional employment practices; training programmes; and our focus on staff welfare. Not only do we provide superior training and development opportunities, the various employee benefits are also highly competitive! Staff welfare is given great attention – this shows through having our own team of Peer Educators; a Staff Forum of Employee Representatives; as well as many other initiatives.
We are extremely proud of our extensive training history and our focus on the "coaching and mentoring" approach to development. Our staff are encouraged to have a proactive approach to their own development and to motivate for specific courses that they feel would be beneficial. We offer a substantial amount of valuable courses in-house, through the added benefit of having our very own Hotel Trainer. We have a strong belief in the value of cross-training and development as a whole, as well as the importance of driving your own career!
To read more about just a few of our success stories, click here
OUR VALUES
DIGNITY AND RESPECT FOR EACH INDIVIDUAL
Each person is unique and extremely valuable, and so deserves to be treated with dignity and respect.
HONESTY
We seek transparency and truthfulness in all situations, and respect the property of others and the business.
TRUST
Each individual is trusted and expected to act in a trustworthy way. When trust is high we can deal with change and mistakes. Trust is a two-way responsibility.
JUSTICE
We should always seek outcomes that are just to everyone. We strive for consistency and the redressing of wrongs.
FAIRNESS
Everyone who works or stays at Cape Grace should be treated fairly.
SERVANTHOOD
We are to be the other-person centred, delighting in each other's achievements and meeting each other’s needs.
SENSE OF RIGHT AND WRONG
Understanding of what is 'right' or 'wrong' based on our objectives, values and operating philosophy.
EMPATHY
We need to stand in another person's shoes and see the world through their eyes. This means listening to them and understanding.
OUR MISSION
The singular excellence of Cape Grace relies on the collective effort of individuals.
Each individual is regarded as unique and in possession of the dignity and potential required to set this hotel amongst the World's finest
