Conditions of Residence and Cancellation Policy

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1. The guest signing the registration card upon check-in, warrants that he is duly authorised to sign for and bind all persons represented by him or for whom he is responsible (“his Party”) to these Conditions of Residence and, failing such authority, agrees to be personally liable for all amounts arising from the residence of himself and his Party at the Cape Grace.

2. The guest and each of his Party agrees to pay no later than the time of his departure the room rate as determined by the Cape Grace for the period of residence, the cost of food, beverage and any other amounts relating to such residence together with VAT (if applicable) incurred by the guest and his Party during their stay in the Cape Grace. Periodic payments must be made if the account exceeds the credit limit designated by the Cape Grace, and accounts are payable upon presentation.

3. A certificate from Cape Grace’s manager prima facie shall constitute proof of indebtedness of the guest and his Party and of the particulars therein for all purposes including any actions instituted by the Cape Grace against the guest and/or his Party.

4. The guest hereby agrees on behalf of himself and the members of his Party that it is a condition of his/their residence at the Cape Grace that neither the Cape Grace, its landlord, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence or wrongful act of any person in the employment of the Cape Grace.

Covid-19

1. I understand that it is a criminal offence under South African law to misrepresent my COVID-19 status as well as to knowingly expose any person to the virus. By completing this screening questionnaire, I warrant that the information provided by me as to my COVID-19 status, any possible symptoms and/or known exposure is both true and correct to the best of my knowledge

2. I understand that Cape Grace Hotel (Pty) Ltd (“Cape Grace Hotel”) has implemented various measures to limit the spread of the COVID-19 virus. I acknowledge that I am required to adhere to the property’s procedures and protocols at all times, failing which Cape Grace Hotel reserves its rights in full to implement those reasonable and proportional measures as may be necessary to protect its guests, other patrons and staff from unnecessary exposure to COVID-19. I therefore have a responsibility to wear a mask while in public areas, to adhere to recommended social distancing practices and to practice safe respiratory etiquette.

3. Where a doctor or other duly authorised medical practitioner is called to Cape Grace Hotel to provide medical attention, I hereby consent to the disclosure of my COVID-19 status to the hotel’s staff and management on a need-to-know basis. I understand that any such services provided will be for my own account, and that I am bound by South African law to follow the instructions of such medical practitioner. I further understand that Cape Grace may, in its sole and absolute discretion, request that that a medical practitioner attend at the hotel to consult with me in instances where I present with 1 or more of the known COVID-19 symptoms.

4. Where I am subjected to isolation, quarantine or other precautionary measures at Cape Grace Hotel which serves to extend my stay at the property and/or requires that I am accommodated in a different room category, I acknowledge that any such additional expenses will be for my own account and the standard payment policies will apply on check-out.

5. While every effort has been made to ensure my safety, due to the contagious nature of the virus, I acknowledge that Cape Grace Hotel cannot guarantee that I will not become infected with COVID-19 during my stay. I understand that the risk of becoming exposed to and/or infected by COVID-19 may result from the actions, omissions or negligence of myself and others, including but not limited to Cape Grace Hotel employees and other guests and their families. In light of the aforementioned, I hereby release and agree to hold Cape Grace Hotel harmless from, and waive on behalf of myself, my estate, and any personal representatives, any and all causes of action, claims, demands, damages, special damages, costs, expenses and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act of the facility and/ or its employees and/ or agents, or that may otherwise arise in any way in connection with any services received from Cape Grace Hotel.

6. I understand that this release discharges Cape Grace Hotel from any liability or claim that I, my estate, or any personal representatives may have against the business with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from Cape Grace Hotel. This liability waiver and release extends to the business together with all owners, partners, members, agents and employees.

We highly recommend that guests obtain comprehensive travel insurance to cover a range of eventualities, including expenditure associated with extended stays at the property as a result of any mandatory COVID-19 quarantine or isolation, which may be in a  different room category subject to available capacity. We also advise that trip cancellation insurance is obtained to cover late cancellation fees and/or losses which fall outside of the hotel’s current COVID-19 policy – which policy is subject to change at the sole discretion of the hotel.

General

Rates quoted are

  • Per room per night
  • Inclusive of full breakfast
  • Quoted in South African Rands (ZAR)
  • Subject to change without prior notice
  • Inclusive of 15% VAT (subject to change)
  • Inclusive of the tourism levy of 1% per room per night (subject to change)
  • Breakfast charge is non-refundable
  • Service charge is discretionary
  • Cheques are not accepted unless prior arrangements have been made with management
  • Rooms face the yacht basin or harbour, requests can be made but cannot be guaranteed
  • All rooms and suites at Cape Grace are non-smoking.
  • An initial cleaning fee of R 3,500 will be levied against the guests bedroom account in the instance that the policy is not adhered to. In severe instances, additional accommodation charges may be applied.
  • Check in time is 14h00
  • Check out time is 12h00
  • It is recommended that reservations be made prior to arrival for our restaurant, Signal and the Spa at Cape Grace, as these venues are very popular.
  • Airport transfers can be arranged at an additional charge on request. A cancellation fee will be applicable should a transfer be cancelled within 4 hours prior to collection time.
  • The South African government requires that you have two blank pages opposite each other in your passport.

Children

  • Child sharing policy and costs are specific to the age of the child and room category booked.
  • Children are accommodated on a sofa bed or rollaway bed.
  • Children breakfast charge: 0-2yrs = no charge, ZAR 285 (2021) and ZAR 305 (2022)

Minimum Requirements and Cancellation Policy

  • All Rooms: Unless stated otherwise, a cancellation fee equivalent to the full stay will be applied if accommodation is cancelled 7 days or less prior to the booked arrival date.
  • All Suites and Apartments: A cancellation fee equivalent to the full stay will be applied if accommodation is cancelled 28 days or less prior to the booked arrival date.
  •  In the event of a no-show, or should you not arrive on the stated arrival date, a cancellation fee equivalent to the full stay will be applied.
  • Should guests depart earlier than the stated departure date, a cancellation fee equivalent to the full stay will be applied.

Temporary Cancellation Policy

  • Temporary cancellation policy will only be applicable on any new bookings from 01 August 2021 – 17th December 2022.
  • Refer to your booking confirmation for details.
  • This will reduce the current cancellation policy from 28 days to 7 days.
  • This temporary cancellation policy excludes our festive period 18 Dec 2021 – 05 Jan 2022 and 18 Dec 2022 – 05 Jan 2023

Best of the Best 01 August 2021 – 17 Dec 2022 inclusive

  • Stay 2 consecutive nights or more, and you will receive a 15% discount off the nightly room rate.
  • 50-minute massage per person based on two sharing per room
  • Food voucher to the value of R500 excluding beverages or room
  • Applicable to all room types
  • Booking restrictions apply to this promotion
  • Subject to a 50% deposit at the time of booking
  • Promotions are mutually exclusive and cannot be combined or used in conjunction with any other special rates or promotions, unless specified.
  • The offer must be requested at the time of booking and cannot be applied retrospectively. Subject to availability.
  •  Existing bookings do not qualify for this promotion.
  • Offer is restricted and Cape Grace reserves the right to limit the number of rooms available and to discontinue the promotion at any time.

Festive Peak 18 Dec– 05 Jan inclusive

  •  Between the period 18 Dec – 05 Jan inclusive, a minimum length of stay of three consecutive nights will be applicable.
  • Should all or part of the stay fall within the specified festive period, the festive cancellation terms will be applied to the full duration of the booking.
  •  Festive Peak pre-payment policy as follows – applicable to stays that fall within the specified period.
  • 1st night’s non-refundable deposit due within 14 days of booking confirmation; 31 August 2021– balance of prepayment due
  • Festive Peak cancellation policy as follows – applicable to stays that fall within the specified period.
  •  For cancellations during 2021 Festive Peak received in the period from booking confirmation until 31 August 2021 – forfeit 1st night’s deposit
  • For cancellations during 2022 Festive Peak received in the period from booking confirmation until 31 August 2022– forfeit 1st night’s deposit
  • For cancellations / modifications received from 1 Sept 2021 onwards, full (100%) cancellation will be applicable

Mining Indaba 07 – 13 Feb 2022 inclusive

  •  Bookings are on a request basis only and no allocations are offered over these dates.
  •  No name changes are allowed on confirmed bookings.
  • In the instance a booking is released, the room will be returned to the hotel’s inventory in order to offer to waitlisted guests. Not for re-sale by the booking agent.
  • No promotional discounts or long stay overrides apply during this period.
  •  In the event of a “No Show”, the hotel will bill the booking agent with a cancellation fee equivalent to the full stay.
  • In the event of an Early departure, the hotel will bill the booking agent for the full stay.
  • Mining Indaba pre-payment and cancellation policy as follows – applicable to stays that fall within the specified period:
  • 1st night’s non-refundable deposit due by 30 November;
  • For cancellations / modifications received 30 days or less prior to arrival, full (100%) cancellation will be applicable

*2023 Mining Indaba dates to be advised.

A Little More Grace 2021 – 2022

We have introduced the opportunity to book with A Little More Grace, an enhancement that can be combined with other promotions.

More info on this promotion can be found here.

For an additional 15% of the total cost, the following flexible terms apply:

  • 48 Hour cancellation prior to arrival
  • Two opportunities to amend the date of travel
  • One opportunity to amend the name of the booking
  • Flexibility on any room type
  • Not applicable to Festive period and Mining Indaba 2021 – 2022
  • The offer must be requested at the time of booking and cannot be applied retrospectively. Subject to availability.
  • Offer is restricted and Cape Grace reserves the right to limit the number of rooms available and to discontinue the promotion at any time.

This policy was last updated on the 13 July 2021.

Contact us to find out more
Telephone: +27 (21) 410 7100Fax: +27 (21) 419 7622E-mail: info@capegrace.com
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Physical Address
  • West Quay Road
    Victoria & Alfred Waterfront
    Cape Town
    South Africa
  • Postal Address
  • PO Box 51387
    Waterfront 8001
    Cape Town
    South Africa
  • © 2021 Cape Grace. Proudly crafted by PlusPlusMinus
    © 2021 Cape Grace. Proudly crafted by PlusPlusMinus